FAQ

Products & Materials

Are your earrings safe for sensitive ears?

Yes. Our ear hooks are made of 925 sterling silver, hypoallergenic, nickel-free and lead-free, gentle and comfortable for sensitive skin.

Are the shells and conch natural?

Yes. Most of our shells, conchs and pearls are genuine natural products. Each piece is handcrafted. Since they are gifts from the ocean, subtle variations in texture, color, and size make every creation truly one of a kind.

How should I care for my handmade jewelry and shadow box decor?

To maintain the natural luster of your jewelry, avoid exposure to water, harsh perfumes, and chemicals. Store your pieces in a cool, dry place. For seashell shadow boxes, display them away from prolonged direct sunlight and dust gently with a dry, soft cloth.

Shipping & Delivery

What if shipping is not available to my region?

If delivery is unavailable to your location, please feel free to contact us. We will check whether we can ship to your area.

Where do you ship, and how long does delivery take?

We currently ship to our supported international destinations. Orders are processed within 1–3 business days, and standard international delivery typically arrives in 7–15 business days. You will receive a tracking link via email as soon as your package ships.

How are fragile seashell shadow boxes packaged?

Each shadow box and jewelry piece is carefully packed with multiple layers of shock-absorbing cushioning and rigid outer boxes to ensure safe arrival at your doorstep.